Shipping Policy

Last updated: 03 July 2026

Thank you for shopping with Syndicate Gamers. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

Orders are processed once payment has been successfully received and confirmed. We aim to process orders as quickly as possible, but processing times may vary depending on order volumes, product availability, weekends, public holidays, or courier delays.

Shipping Provider

Syndicate Gamers uses The Courier Guy for local deliveries within South Africa.

Once your order has been dispatched, you will receive tracking details where applicable. You can track your parcel directly via The Courier Guy’s website.

Delivery Times

Estimated delivery times may vary depending on your location and The Courier Guy’s delivery schedule. While we do our best to ensure that orders are dispatched promptly, delivery times are estimates only and cannot be guaranteed.

Syndicate Gamers is not responsible for delays caused by the courier, incorrect delivery information, public holidays, strikes, weather disruptions, or circumstances beyond our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout before payment is completed. The final shipping cost may depend on your delivery address, order size, and available courier options.

Incorrect Delivery Details

Please ensure that your delivery address, contact number, and email address are correct when placing your order.

Syndicate Gamers cannot be held responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer. Additional courier fees may apply if a parcel needs to be redirected or resent.

Missed Deliveries

If The Courier Guy is unable to complete delivery, they may contact you to arrange a further delivery attempt or provide instructions for collection where applicable.

It is the customer’s responsibility to be available at the provided delivery address or to make suitable arrangements with the courier.

Damaged or Missing Parcels

If your parcel arrives damaged, or if you believe your order is missing, please contact us as soon as possible so that we can assist with the matter.

Please keep all packaging and provide clear photos of any damage where applicable, as this may be required for courier claims.

Digital Products

Where an order includes digital products, such as game codes or digital keys, these items may be delivered electronically and will not require courier delivery.

Contact Us

If you have any questions about your order or shipping, please contact us:

Syndicate Gamers (PTY) Ltd
Info@syndicate-gamers.co.za