Refund & Returns Policy

Last updated: 20 July 2026

This Refund & Returns Policy applies to all purchases made through Syndicate Gamers. We sell both digital and physical products, each with different refund terms as outlined below. By completing a purchase, you agree to the terms of this policy.

1. Digital Products (Game Keys & Codes)

Because digital game keys and codes cannot be returned once they have been revealed or redeemed, refund requests for digital products are subject to the following conditions.

Eligible for a Refund

  • The game key or code is invalid, already redeemed, or does not work.
  • You received the incorrect game or digital product due to our error.
  • Your digital key or code was not delivered.

Not Eligible for a Refund

  • The key or code has been successfully revealed, activated, or redeemed.
  • You change your mind after the key has been delivered.
  • The game does not meet your personal expectations, including performance or compatibility with your device. Please ensure your system meets the game's requirements before purchasing.

Refund Process

  • Refund requests must be submitted within 48 hours of purchase.
  • Proof of purchase is required.
  • Approved refunds will be processed to the original payment method within 5–7 business days.

2. Physical Products (Pokémon Trading Cards & Collectibles)

Eligible for a Refund or Replacement

  • Your item arrives damaged, defective, or significantly different from its description.
  • Your parcel is confirmed lost in transit.
  • The item received does not match the product listing or photographs.

Not Eligible for a Refund

  • You change your mind after opening a sealed product.
  • The item shows normal wear that matches the condition stated in the product listing.

Return Process

  • Return requests must be submitted within 7 days of receiving your order.
  • Items must be returned in their original condition, together with proof of purchase.
  • The buyer is responsible for return shipping costs unless the item was defective, damaged, or incorrectly supplied.
  • Refunds will be processed after the returned item has been received and inspected, usually within 5–7 business days.

3. General Terms

  • All refund and return requests must be submitted by emailing Info@syndicate-gamers.co.za.
  • Refunds will only be issued to the original payment method used for the purchase.
  • Syndicate Gamers reserves the right to decline refund requests that do not meet the conditions outlined in this policy.
  • This policy is governed by the laws of South Africa, including the Consumer Protection Act (CPA), where applicable.

Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

Syndicate Gamers (Pty) Ltd
Info@syndicate-gamers.co.za